What we manage around every chairside appointment
Patient management environment
Workstations, browser or server access, Windows setup, printing, network connectivity, user permissions and supplier coordination around systems such as Praktika, Core Practice, OASiS and D4W.
Imaging workflows
Network, workstation, storage and connectivity around VistaScan / VistaSoft and other imaging platforms, CBCT, OPG, intraoral imaging and phosphor-plate workflows, with specialist servicing handled by the equipment supplier.
Networks & Wi‑Fi
Reliable wired networking, surgery coverage, staff Wi-Fi, guest Wi-Fi, VLANs, firewalling, internet and failover planning for the whole practice environment.
Microsoft 365 / Google Workspace
Email, Teams, OneDrive, SharePoint, MFA, account administration and staff joining and leaving.
Security & backup
Device protection, email security, backup strategy, recovery planning, permissions and secure remote support.
New practice setup
Internet, cabling, switches, Wi‑Fi, computers, phones, cloud services and coordination with software, imaging and equipment suppliers before opening.
When the chair's ready and the system isn't
The scanner can't reach the network
An imaging workstation that suddenly can't talk to the server, mid-appointment, is one of the worst possible times for a network fault. We treat it that way.
Wi‑Fi drops out in the treatment rooms
Thick walls, shielding and a dozen devices per room don't mix well with a single router sitting in reception.
A new chair, and it can't see anything
New workstations need more than a power point. Getting one properly onto your existing systems is usually where the real delay happens.
Your software supplier needs changes only IT can make
Praktika, Core Practice and similar systems often need network or workstation adjustments that sit outside what the vendor will touch.
Microsoft 365 or Google Workspace won't behave
Locked accounts, missing permissions, an inbox that's stopped syncing. Small things. They still stop a whole day.
Everyone's waiting on IT before the doors open
Imaging supplier, cabler, software vendor, all needing something from each other. Someone has to coordinate it, and it's rarely anyone's job until it becomes a crisis.
We support the IT infrastructure around your dental systems. Clinical software support, calibration, compliance testing and equipment servicing stay with the relevant manufacturer, reseller or specialist provider.
Privacy, security & healthcare data
Dental practices handle health records, identity data, billing information and clinical images. We can put IT controls around that data, including multi-factor authentication, device protection, network separation, secure access, and backup and recovery.
Access control
Unique staff accounts, MFA, least-privilege permissions and prompt joining and leaving for Microsoft 365 / Google Workspace and supported systems.
Devices & network
Device protection, patching, encryption where appropriate, firewalls and separation of guest Wi-Fi from business and clinical networks.
Backup & recovery
Backup strategy, restore planning, UPS and internet failover so a device, account or connectivity failure does not become a whole-practice outage.
In Australia, private health providers are covered by the Privacy Act 1988 and the Australian Privacy Principles. NSW providers also have obligations under the Health Records and Information Privacy Act 2002. Eligible data breaches may fall under the Notifiable Data Breaches scheme. HIPAA is a US framework and doesn't generally apply to Australian practices. We provide technical IT controls and support, not legal compliance certification.
Frequently asked questions
Can you help if we use Praktika, Core Practice, OASiS, D4W or another PMS?
Whichever practice management system you're on, we manage the workstations, internet, network, printers and accounts it needs. We coordinate with the software supplier for anything specific to the application itself.
Can you help with TRIOS, VistaScan, CBCT, OPG or other imaging systems?
We handle the workstation, network, storage and connectivity around whichever imaging systems your practice uses. Hardware faults, calibration and device-specific support stay with the equipment supplier.
Can you set up IT for a brand-new dental practice?
Getting IT involved early is what actually pays off here. Internet, cabling, network hardware, Wi‑Fi, workstations, phones, backup and security, coordinated with your practice software and equipment suppliers.
Do Australian dental practices need to be HIPAA compliant?
No, and this is a common mix-up. HIPAA is a US privacy framework, it doesn't automatically apply here just because a practice provides healthcare. Australian private health providers sit under Australian privacy law instead, with NSW practices carrying extra state obligations. If your practice genuinely has a US-regulated relationship, that's a conversation for a lawyer.