What we manage around every consult and referral
Consult-room environment
Workstations, monitors, printers and reliable network access across every consulting and treatment room, so clinical software works the same way in every room.
Patient records & practice management
Workstations, network access and user permissions around practice management and patient record systems such as Best Practice, MedicalDirector, Zedmed and Genie, including appointment booking, billing, Medicare/HICAPS integration and referral letters.
Secure communication & telehealth
LAN, Wi-Fi, internet and firewalling, plus support for secure messaging, telehealth video consults, pathology, radiology and referral workflows.
Microsoft 365 / Google Workspace
Email, Teams, OneDrive, SharePoint, MFA, account security and staff lifecycle management.
Access & device protection
MFA, device security, email protection, network segmentation, secure remote access and user permissions.
Backup & failover
Backup strategy, recovery planning, UPS and secondary-internet options to reduce the impact of outages.
Technical issues that interrupt patient appointments
Works on one PC, not the one next to it
Same software, same network, and somehow only one machine behaves. It's almost never random.
Results aren't coming through properly
Messaging and results platforms rely on local network and workstation setup that's easy to overlook until it fails.
Consult-room Wi‑Fi that comes and goes
Inconsistent signal in exactly the rooms where you need it most.
A new practitioner needs access, today
Email, clinic systems, printers. Getting someone properly set up shouldn't take until lunchtime.
Printing, scanning or payments not connecting
The unglamorous stuff that quietly brings the front desk to a halt.
Relocating with several suppliers all waiting on each other
Nobody wants to be the reason the new site can't open on time.
We support the IT around your medical software and connected systems. Clinical application support, medical-device servicing and clinical setup stay with the relevant software or equipment provider.
Privacy, security & clinical information
Medical clinics depend on reliable access to sensitive health information. We can help put technical safeguards around clinical systems, email, devices and networks. Application suppliers remain responsible for their own software and integrations.
Staff access
MFA, unique accounts, least-privilege permissions, secure joining and leaving and controlled remote access.
Segmentation & protection
Firewalls, device protection, patching, encryption where appropriate and separation of guest, staff and clinical / device traffic.
Backup & incident readiness
Backup and restore planning, UPS, internet failover, logging and practical incident-response preparation.
In Australia, private health providers are covered by the Privacy Act 1988 and the Australian Privacy Principles. NSW providers are also subject to the HRIP Act and its 15 Health Privacy Principles. Eligible breaches fall under the Notifiable Data Breaches scheme, and My Health Record has extra requirements for participating clinics. HIPAA is a US framework and isn't the default privacy law here. We help with technical safeguards, not legal compliance certification.
Frequently asked questions
Can you support clinics using Best Practice, MedicalDirector, Zedmed, Genie or other software?
Whichever practice software you're running, we manage the workstations, servers where relevant, network, connectivity and security around it. We work directly with the clinical-software supplier when an issue sits inside their application.
Can you help with HealthLink and results connectivity?
The local workstation, network and connectivity side, yes. Anything specific to the messaging platform itself sits with its provider.
Can you set up a new medical clinic?
Internet, cabling, network, Wi‑Fi, computers, phones, cloud accounts, security, backup and supplier coordination, planned before you open, not scrambled together the week of.
Can you make a clinic HIPAA compliant?
Not exactly, and it's worth explaining why. HIPAA is a US framework that only applies where a clinic genuinely falls within its scope. What we can do is put technical safeguards in place, multi-factor authentication, device security, encryption, network controls, backup and logging. Australian clinics should be looking at the Australian Privacy Principles and NSW health-privacy rules instead.